Introduction

Welcome

This website is here to give you general understanding of what Sciamus Catalogue Driven Order Management is about. Although this guide is far from being complete, we do hope you will find it useful.

Before jumping into the reading please see our OM platform it in action!

Problem

Modern digital organizations often struggle to manage orders effectively across multiple sales channels, market segments, and product offerings, leading to negative consequences. These include increased customer acquisition costs due to inefficient order processing, higher customer churn resulting from poor order fulfilment experiences, and rising operational expenses caused by disjointed systems and required manual interventions. In addition to the ever-increasing complexities of digital, physical, and hybrid products, organizations suffer from increased development costs and delays in time to market. In summary, both customer satisfaction and organizational efficiency suffer, ultimately impacting profitability and prospects.

The above-mentioned challenges are hardly new; many organizations experiencing negative consequences have already decided to tackle them through the introduction of unified platforms aimed at streamlining order processing. This strategy is typically implemented through bespoke order management (OM) software, static Business Process Management (BPM) platforms, or commercial catalogue-driven OM platforms. However, the sad reality is that these implementations often address only a single or subset of the organization's product offerings for a particular market, leaving organizations with a multitude of different platforms, strategies, and disjointed philosophies for order management in each market, segment, or product.

The typical set of obstacles preventing wider adoption includes:

  • Bespoke OM software evolving into rigid, hard-to-change monoliths that address only particular product or market domains, making it close to impossible to apply them in other business segments without complete and expensive reengineering.
  • Static BPM platforms prove to be quick to implement but lag when it comes to introducing changes as process models become increasingly complex and interdependent beyond human capabilities to understand.
  • Commercial catalogue-driven OM platforms address the drawbacks of bespoke OM and static BPM but usually come with a hefty price tag, preventing their spread to product or market domains with less business potential. Additionally, these platforms seldom focus on providing tools and processes for streamlining order fallout and exceptions. Finally, the commercial products usually prevent organizations from building customizations that allow better alignment with specific requirements.

Solution

Our objective is to develop a modern, commercially friendly, catalogue-driven Order Management (OM) platform, addressing both COM and SOM areas of telecom fulfilment.

In addition to delivering world-class catalogue-driven features, our platform will prioritize streamlining, and automating tasks related to order fallout and exceptions. We provide customers with a perpetual licensing model that enables unlimited deployment, coupled with access to code base that facilitates customizations.

We believe this is unique value proposition, that allows implementation in multiple scenarios with full control, flexibility, and cost security so organizations can spread benefits of unified OM platforms on all markets, segments, and product offerings, without fear that costs outweigh benefits.

Further to this we grew as service company and over the years with acquired expertise in building, implementing OM strategies. These experiences are not limited to technology, we actively support our customers in OM operation including taking over responsibility for order flow, fallout, and exception handling tasks.

Journey

From the software point of view, we have full featured and working product, proved by production deployment and use. We continue to add features and improvements and are working on elements improving customer implementation velocity.

  • September 2021 – Product development initiated
  • March 2022 – Initial small-scale implementation for a Polish cable TV provider
  • February 2023 – Full-scale implementation for a Polish wholesale FTTH operator
  • February 2024 – “Go” decision for implementation by the first Tier-1 telecom operator in Poland
  • March 2024 – Evaluation process initiated by a second Tier-1 telecom operator in Poland
  • June 2025 – “Go” decision for implementation by the second Tier-1 telecom operator in Poland
  • Ongoing discussion – with a South African MVNO
  • Ongoing discussion – with the largest mobile network in Africa
Features